Returns & Refunds Policy

Returns & Refunds Policy

Last updated: August 2026

We want you to love your purchase from The Gizmo Den. If something isn't right, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible, your item must be unused, in its original condition, and in the original packaging.

Non-returnable items

• Items marked as final sale
• Downloadable or digital products
• Items damaged through misuse

How to start a return

Email us at returns@thegizmoden.com with your order number and reason for return. We'll respond within 2 business days with next steps.

Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items that are defective or damaged on arrival. If you need an exchange, contact us at the email above.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked service as we cannot guarantee receipt of untracked returns.

Late or missing refunds

If you haven't received your refund after 10 business days, please check with your bank first, then contact us at support@thegizmoden.com.